SUPPORT CHANNEL

Useful reports.
Protected evidence.

Choose the right path and remove customer-sensitive material before sending anything.

01

Private-beta feedback

Use the feedback form installed with the beta. Review the exported file and redact customer names, targets, screenshots, and raw evidence before sharing.

PREPARE FEEDBACK EMAIL →
02

Product support

Include the product name, exact version, Windows version, what you expected, what happened, and the smallest non-sensitive reproduction steps.

CONTACT SUPPORT →
03

Security concern

Do not send credentials, private keys, exploit payloads, regulated records, or live customer evidence by ordinary email. Start with a minimal description.

REPORT A CONCERN →
CURRENT SUPPORT BOUNDARY

XenoSentinel is not currently sold as a managed security service or emergency-response service.

If there is an active compromise, threat to safety, financial theft, or criminal activity, contact the appropriate financial institution, service provider, emergency service, or law-enforcement reporting channel.